1. Returns
We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it under the following conditions:
- Eligibility: Items must be unused, in their original packaging, and returned within 30 days of delivery.
- Non-Returnable Items: Personalized, customized, or final-sale items are not eligible for returns.
To initiate a return, please contact our customer service team at [insert email address] or [insert phone number] with your order number and reason for return.
2. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:
- Approved Refunds: Refunds will be processed to your original payment method within 7-10 business days.
- Shipping Costs: Original shipping costs are non-refundable. Return shipping fees are the responsibility of the customer unless the return is due to a defective or incorrect item.
3. Exchanges
If you received a defective or incorrect item, we are happy to exchange it at no additional cost. Please contact us within 7 days of receiving your order to arrange for an exchange.
4. Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days. Send us photos of the damage or defect, and we will work with you to resolve the issue, either through a replacement or refund.
5. How to Return an Item
- Contact us at [email protected] to request a return authorization.
- Package the item securely, including all original packaging and accessories.
- Ship the item to the address provided by our customer service team.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check with your bank or payment provider, as processing times may vary.
- Contact us at [email protected]
- for assistance.
7. Contact Us
If you have any questions or need help with a return or refund, please reach out to our support team